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Before you ask the group chat

Rush answers

Tickets, entry, guestlist, refunds, access, safety and the way Rush events work — explained without making you search through twelve posts.

General

Is Rush open to everyone?

Yes. Queer- and ally-friendly. Bring respect and an actual personality.

Can I buy tickets now?

Yes, you can create pending orders now. Live Ozow payment confirmation gets plugged in once merchant approval lands.

What is the dress code?

Whatever makes you feel expensive and able to dance. Kindness is the only mandatory accessory.

Events

Is Rush a permanent club?

No. Rush is an events promoter. We create themed events and venue takeovers across Johannesburg. The confirmed venue appears on each published event page and ticket.

Who owns Rush?

Rush is owned by Box of Surprises, an entertainment company that develops and produces events, concepts, experiences and brand activations.

Tickets

Where do I buy official Rush tickets?

Only through the event pages on this website and your Rush patron account. Your ticket and QR code are delivered to your account and email after verified payment.

Can I send a ticket to someone else?

Eligible tickets can be transferred through the patron portal. The recipient must accept the transfer so the system can replace the old QR identity with the correct owner record.

Entry

Does guestlist guarantee entry?

No. Guestlist is a request and remains subject to approval, event capacity, valid identification, safety controls and the rules published for that event.

Community

Is Rush only for queer people?

Rush is proudly queer and centres queer culture. Respectful allies and people from every community are welcome when they understand the space, respect boundaries and support the freedom of others.

Can I take photos?

Ask before photographing identifiable people. Some event areas or concepts may have stricter camera rules, which will be communicated on the event page or by the event team.

Refunds

How do refunds work?

Refund eligibility depends on the published event terms and the Rush refund policy. Send refund requests to refund@rushclub.co.za and include the order number and event name.

Support

Who do I contact about my ticket?

Email tickets@rushclub.co.za with the event name, order number and the email used for the purchase.

Brands

Can my company activate at a Rush event?

Yes. Rush works with suitable brands on event activations, sampling, content, experiences and partnerships. Send the brief to marketing@rushclub.co.za.

Still stuck?

Send the question to the right Rush team.

Contact Rush